Terms and Conditions



Your contract is with Dubai Stay

The general terms and conditions herein together with the Fee Schedule, Apartment Schedule and Add-Ons (together these “Terms and Conditions“) and the booking confirmation issued by Dubai Stay confirming your booking (“Booking Confirmation“) constitute your contract with Dubai Stay and are further supplemented by the internal rules and regulations that apply specifically to the Dubai Stay where you have booked your stay.

In these Terms and Conditions, the words “we” or “us” means Dubai Stays and its employees, officers, agents, suppliers and vendors, and use of the words “you” or “guest(s)/Guest(s)” means any and all persons for whom Apartment and villa room is booked.

In these Terms and Conditions, the words “Apartment” means Apartment and villa room or what type of resident is booked for you

For bookings and stays in Dubai (UAE), please refer to our terms and conditions for the respective countries available at
Dubai Stay.


Bookings may be made online at www.dubaistay.ae, through our call centers or at any of our Dubai Stays. You must have a registered account with Dubai Stays in order to make a booking at any of our Apartments or Villa.

Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, Paypal, or online bank transfers and Cash Payment for most of our Bookings. The available payment options are displayed during the booking process. A payment processing fee may apply (Please refer to the Fee Schedule). For walk-in bookings, we also accept cash payments.

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered account. You MUST produce your Booking Confirmation(s) upon check-in at your destination, together with your original valid photo identification document (NRIC, passport, driver’s licence or other identification card or document as the Apartment may require). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact our Call Centre.

Credit card bookings made within five (5) days prior to check-in date will require presentation of the said card during check-in. Failure to do so may delay your check-in process.

The ‘Guest’ named in the Booking Confirmation must be the person staying at the Apartment otherwise we reserve the right to cancel the booking.

Bookings are accepted subject to room availability.

Room Rates

Room rates shown on the Dubai Stay are charged on a per room per night basis. Meals are not included.

Room rates may or may not include service tax, service charge, VAT, GST and/or other charges or tax subject to the requirements of the country where the Apartment is located. These will be charged at the prevailing rates and are payable in the currency of the Apartment’s country of location.

Room rates and details are correct at the time of publication and are subject to change without notice.

Dubai Stays has a strict NO SMOKING policy in accordance with the apartments or villas requirements please verify before you book. Failure to comply will entitle us to terminate your booking and you must leave the Apartment immediately.


Dubai Stay Apartments reserves the right to relocate any guest to any one of their buildings should the need arise.

No Party Policy

Dubai Stay Apartments are located in residential towers, therefore we enforce a strict “No Party Policy” andmanagement reserves the right to evict at any time, any guest who disturbsthe quiet enjoyment of others so kindly confirm before doing any such act.

Key Returns

All keys must be returned upon departure. Failure to do so may incur a replacement fee per key and lock.


You may not bring the following into our Apartments:

  • Pets are not allowed.
  • pillows, bed sheets, duvets or other items of bedding
  • any electrical appliances and/or equipment for heating and/or cooking purposes

Dubai Stays reserves the right to remove and/or confiscate any of the above items found in any room immediately without notice to you and to charge you for any costs incurred for taking such action.

Dubai Stays further reserves the right to ask you to leave the Apartment and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the room, the Apartment premises, the other Apartment guests, staff or any other persons or the reputation of Dubai Stays without any compensation and/or any reimbursement to you.

Check-in and Check-out

All Dubai Stays operate a strict check-in and check-out policy, the times of which vary from Apartment to Apartment. Please refer to the Apartment Schedule.

Changes and Cancellations

Bookings made are non-refundable.

Change of Guest name on your booking is allowed if made three (3) days or more before check-in date subject to a Name Change Fee.

No changes regarding stay dates, room category, duration of stay may be made but you are entitled to cancel the booking and make a new booking with the Apartment, subject to availability, and to the terms of cancellation below.


Booking cancellations MUST be made at least three (3) days before the scheduled check-in date. A cancellation fee applies for each Booking Confirmation cancelled. The value of your booking minus the cancellation fee will be retained in a Credit Shell for your future booking(s) with Dubai Stays subject to the terms of use of Credit Shell and provided that the booking value is more than the cancellation fee.

Any cancellation made less than three (3) days from the scheduled check-in date (irrespective of the number of stay dates booked) or any no-show in respect of a booking will result in the total payment under that Booking Confirmation being forfeited irrespective of the number of stay dates remaining.

Change of Guest name and cancellation of booking can only be made online at http://www.dubastay.ae,Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully.

Use of Credit Shell
Your Credit Shell amount:

  • will be created in the currency which your booking transaction was made and must be used in that same currency for payment of future bookings with Dubai Stays
  • is currency –specific and is not valid for bookings for Dubai Stays operating in other currencies
  • is valid for a period of 6 months from the date of cancellation of your booking. If you fail to use it within the validity period the amount in your Credit Shell will be absolutely forfeited
  • is not transferable to other persons or accounts
  • is not exchangeable for cash
  • cannot be used for payment of non-room related transactions

Optional Facilities


Dubai Stays operates a pay-as-you-use system of Add-Ons which gives the budget conscious the flexibility to purchase only the facilities or services you wish to use. The full list of Add-Ons is provided on the Dubai Stay (Please refer to Add-Ons). For Add-Ons available at the Apartment of your choice of stay, please refer to the relevant Apartment page on the Dubai Stay. For your convenience, the Add-Ons will be displayed during your booking process for purchase.

Luggage Storage
Luggage storage is as per your apartment or villa terms and conditions.

You may purchase this through the apartment’s front desk at a minimal charge. Each item of luggage will be tagged with a luggage identification tag and may only be retrieved by the bearer of the tag. If the tag cannot be produced during collection, we may nevertheless allow the luggage to be collected if the person claiming it can establish, to our satisfaction, his/her right or authority to collect the luggage otherwise the Apartment reserves the right to dispose of the same without any liability to you.

Each luggage must weigh no more than 30kgs and may not exceed 28″ x 22″ x 14″ in size. The maximum storage period is one (1) day (one (1) week for Dubai Stay. Dubai Stays reserves the right to dispose of any luggage or items not claimed after the maximum storage period allowed.

You use the luggage storage facilities at your own risk. Dubai Stays will not be responsible for loss of or damage to luggage or personal belongings and the contents therein (including any valuables, even if we have been advised) during storage or during the disposal process however caused and you hereby release Dubai Stays from any liability in respect thereof.


You are liable for any damage howsoever caused to the allocated room(s) or to the Apartment property caused by you or any persons in your party (whether or not staying at the Apartment) during your stay. Dubai Stays reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered as a result thereof. Dubai Stays further reserves the right to commence legal proceedings against you without notice.

Right to Refuse Accommodation

Dubai Stays reserves the right to refuse accommodation to any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:-

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Dubai Stays or Dubai Stays’ authorized agent or has been tampered with or defaced (in which case Dubai Stays reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions

Limitation of liability

Dubai Stays is responsible to provide the room(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

Dubai Stays is not in a position to guarantee Guest’s safety against events including but not limited to accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Dubai Stays will not be responsible for any eventualities related to any activities or services booked through this website.

Dubai Stays will not be responsible for loss or damage of property left in Guest’s room and/or the Dubai Stay property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

Privacy & Data Protection

Dubai Stays will retain all personal information you provide during booking. By making a booking with us or using the Dubai Stay, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Dubai Stays may, in our sole and absolute discretion, deem necessary for the following purposes:

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the “unsubscribe link” on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavors to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.


Dubai Stays uses cookie in our webpages to:

  • maintain your session and required details during the booking process (session cookie)
  • collect website usage data for statistical/analytics purposes (analytics cookie)
  • directing you to the correct landing page based on your geo-location (geo-targeting cookie)

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Dubai Stay will not function properly if cookie setting is disabled.

Copyright & Trade marks

The Dubai Stay including the booking and other applications, text, graphics, designs, audio and video clips, Apartment and destination information and all other content thereon are the property of Dubai Stays and/or its content suppliers.

You may use this website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Dubai Stay are owned by or licensed to Dubai Stays and their respective owners and may not be used, reproduced or modified without the prior written approval of Dubai Stays.


The Dubai Stay, the services provided and all content thereon are supplied “as is” and “as available”. Dubai Stays provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

While we will make every effort to ensure that the information on the Dubai Stay is accurate and published in good faith, we do not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage.

Dubai Stays will not be liable for any direct, indirect, consequential, punitive losses or damage (including without limitation loss of revenue, loss of goodwill, loss of reputation and loss of, or damage to data), arising out of this website or the use thereof, or any errors, inaccuracies or omissions in the services or content provided howsoever caused.

The various linked sites on our Dubai Stays site allows for further link-up and interaction between Guests and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Dubai Stay does not imply endorsement by Dubai Stays of such linked sites, or any association with their operations. These sites are outside the control of Dubai Stays. We will not be responsible for the content on the linked sites or your use thereof.

Governing Laws

Your contract with Dubai Stays is governed by the laws of the country where the Dubai Stay you booked your stay with is located and any disputes shall be settled in the courts of that country.

All other matters concerning or relating to the Dubai Stay shall be governed by the laws of Dubai (UAE) and the Dubai’s courts shall have jurisdiction therein.

Changes to the these Terms & Conditions

Dubai Stays reserves the right to cancel, amend or vary the arrangements and content featured on the Dubai Stay and/or change or add to these Terms and Conditions at any time without prior notice.

Conflict between English Text And Other Language Text

If there is any conflict or discrepancy between the English text of these Terms and Conditions and any translation thereof, the English text shall prevail.